We always ensure we leave every customer with a smile and help them however we can, whether it’s general boiler maintenance advice or just giving a free quote for other work. With this in mind we always publish our customer feedback. On this page you can find our latest testimonials and our older testimonials.
Please feel free to contact us to verify our testimonials for yourself. We will happily provide you with the necessary contact details.
Discovered wet patches on the ceiling and down the wall and door frame in kitchen. Called Polaris spoke to Sunny who said he should be with us in about 20 minutes. Arrived promptly checked the problem and had a thorough check throughout the house and attic for possible causes. He narrowed it down to a leaking pipe and asked if we'd mind, he'd need to cut an access hole into the ceiling. Cut the access and found the leak. Repaired it with new piece of pipe. Excellent job, great service, even checked our water pressure (which needs sorting by our water company). Highly recommended.
Fantastic work, great rate and fast response, highly recommended.
Very professional, quick response, good service.
My boiler kept on breaking down and had been for the last few years with constant parts replacements. I called out Polaris this time as they came recommended from a friend, the engineer was so helpful and gave me some great advice. After talking with my wife and discussing the options we decided the boiler was life expired and it was time for a replacement as advised. I was really impressed how quickly and professionally this job was done by the Polaris Gas and Heating team.
Excellent service. Very impressed with Sunny and his team. Very Polite and top workmanship. Will definitely be using them again.
Excellent work. Value for money.
Very pleased with the work, completed quickly with no mess and very helpful and polite workmen. Will use again.
Awesome professional service as promised when work was requested. 100% happy with the price, job carried out and time taken.
Fantastic job. Great guys and good conversation from them. Sunny the boss is so professional he re-did one of the pipes to exactly align it with the others, as he wasn't happy about a 2 degree difference! Awesome!
All work was carried out to a very high standard, Sunny is a perfectionist and I can't praise them enough, thoroughly reliable, can't fault them.
I can't praise this company high enough, work is first class and they are perfectionists. Everything is carried out to a high standard. Can't fault them.
Identified problem quickly and repaired straight away. Very professional and friendly approach and had everything explained.
Sunny gave us genuine and sound advice about updating our central heating system. He was efficient, a great communicator and did an excellent job. I recommend Sunny and Polaris 100%
Sunny and his team are very professional, reliable, and trustworthy. They have great attention to detail making sure that their work is to the highest standard and the customer is completely satisfied with the work carried out. Would recommend them fully. Excellent.
Good timekeeping and very polite and good workmanship. Very happy with all aspects of work.
Sunny removed our old shower and installed a new one while we were away, the old one had been leaking quite badly and the wall was a mess. I know this wasn't an easy job and so I'm not sure how long it took, as the bathroom was also retiled as well. We were delighted when we returned home after a week away, the work was first class and I can't praise them highly enough. I wouldn't hesitate to recommend this company to anyone they are brilliant.
I was extremely satisfied with the workmanship and would certainly recommend Sunny to anyone else.
Excellent service very courteous and helpful. Carried out the work to a high standard. Would not hesitate to recommend.
Having been called out to a flood at 04.30 elsewhere that morning, it was a wonder Sunny turned up at all. But he got straight to work repairing our faulty toilet cistern, then locating a leak behind the kitchen sink and finally, increasing the pressure in the bathroom taps. All this he handled quickly, efficiently and courteously. A great guy to know.
I called Polaris after a leak I was trying to fix became worse. They sent someone round 10 minutes later. The engineer was really helpful and friendly. I asked him to teach me how, in future, I could fix the problem myself. He showed me how to do this step-by-step. I would definitely recommend Polaris and fully intend on using them again myself. Absolutely amazing service!
Fantastic service, came same day and fixed on the spot. Friendly and polite, more than happy to explain everything at each step. Would highly recommend and we will definitely use their services again.
Very reliable service. Sunny is very professional and would highly recommend Polaris.
We are very happy with the excellent service we have received from all of the team.
Our boiler went down during a thunder storm, losing hot water and heating as a result. We found Polaris Gas and Heating via Checkatrade, he is one of the only boiler engineers in our area, with 24 hour emergency call out! As requested, I sent Sunny an e-mail confirming our address and how to find us etc. On the day (a bank holiday) he phoned ahead of his arrival, to confirm an exact time. He arrived on time and after a quick chat about the boiler he set about resolving the problem swiftly and efficiently. Sunny is tidy, organised, polite and well presented and we were thoroughly delighted with the work.
Absolutely fantastic! My friend suffered domestic abuse. So now single 5 kids money is tight. Her old cooker was damaged through violence so got a new one. I called this company explained she needed this cooker fitted urgently. They came the same day found out there was a problem with the wiring but sorted this at no extra charge. They were sympathetic to her needs. They were fast efficient clean polite can't fault these guys in anyway at all. Seriously recommend this company to everyone. 100% +++++. I can assure you this company is the best. Thank you so much guys. Can't praise them enough.
We used Sunny and his team for this job as had struggles getting decent plumbers in the past, and he was absolutely top notch. He will advise as he see's fit and explains everything in detail and why they are doing it. We did have a few teething issues caused by us, the client and he sorted these quickly with no extra charge and we will certainly be using again and highly recommend him and his growing team at Polaris.
Fantastic job, really friendly and professional service. Would highly recommend. Although hired for a plumbing job, Jim has a good all round knowledge of building, tiling, carpentry etc... so was a real help with my conversion questions.
Really happy with the overall product. Sunny was accommodating and extremely helpful. Very pleased with the job.
The company have been very professional from initial contact until the boiler service with complete. Best company I have used for central heating in the area.
From start to finish Sunny has been outstanding. The customer care we have received throughout has been amazing from everyone, Sunny, Jim and Tiffany. Sunny came out to diagnose what was wrong with the boiler and helped every step of the way to resolve the issues that we found ourselves in. Both Sunny and Jim were polite, friendly and professional when fitting the new boiler/ making Changes. I'm so glad that I rang this company to carry out this replacement. I highly recommend Polaris and will be using them to carry out yearly services.
100% in all areas. Excellent time keeping, communication and to the agreed price. Have requested they remind me again this time next year so I will use them again. Job well done.
Polaris were excellent throughout. From arranging the initial appointment through to completion of the work I was kept informed of progress, timekeeping was excellent and Sunny did everything he reasonably could to keep the costs down. I will definitely be using them again.
Jim has done an amazing job at laying my laminate flooring. Highly Recommend.
Very polite and friendly. Pointed out a few issues with installation (new build house and first boiler service so never been recognised) these issues being non compliances with manufacturers installation instructions. Very informative about working of system. Felt very confident that a good job was being carried out. Would recommend for any gas or plumbing work. Very sensibly priced.
Had boiler installed by Polaris Plumbing and Heating. Sunny was polite courteous and very focused on customer service. From the initial quotation, it was clear that Sunny was customer focused and it was very important that his companies image was projected correctly. I had my boiler installed, really good work, very happy. I had a separate issue, which Sunny sorted straight away and was extremely helpful, don't go anywhere else, use Polaris Plumbing and Heating. May not be the cheapest, by absolutely worth that small amount extra.
Highly recommended. Good service and friendly guy. Thank you, Sunny!
" EXCELLENT, the engineer Mr. S. DaSilva overcame all problems when fitting our new Bosch boiler in an extremely tight space. A super job well done. HIGHLY RECOMMENDED. MANY THANKS. "
" I employed Polaris to quote for a new boiler to be re-sited in my house. Sunny and colleague first conducted a site visit and advised me of several options for the resite, along with quotes. They were happy to answer my questions and seemed very knowledgeable about the products available in the market. They arrived at 8am sharp on install day and the work was completed in the timeframe given to a high standard. As I am partially sited, sunny talked me through the instructions so that on departure I had a thorough understanding of how to operate the system. My property was left clean and tidy and I am thoroughly impressed by the service. Highly recommend. "
" I am very pleased that I used Polaris Gas and heating to sort out our heating problem. Sunny was very good at explaining what was going on with the system and fixed it very quickly. Reasonably priced which was great as Christmas is only a week away. Goes the extra mile for his customers. HIGHLY recommended. "
" Having just bought a house with an old and complicated heating system Sunny was fantastic. He has serviced our boiler, been completely open and honest about what needs doing and you can see it's not just about the money. He cares about his customers and isn't prepared to leave you until the problem is fully fixed. I can't recommend him enough. Thank you Sunny. "
" Best Plumber ... Very honest .... Unfortunately very rare these days. "
" Came from holiday to realise that the whole flat was freezing cold. Tried many locals but Polaris was the only one who worked on unsociable hours n the job was done perfect.
Thankyou n I will recommend Polaris to anyone .trustworthy n honest. "
" Very happy with the service. boiler service completed, some radiators had their thermostats changed whilst relocating. He even explained how my system works. Although I've forgotten all that now. Just need to put the radiators back on. Thanks again "
" When our boiler stopped working on Saturday afternoon we tried to call so many people to come and check it to see what was wrong with it and could they fix it, so many of them were busy until after Christmas or do not work weekends and seemed not to care but Sunny said he would be out Sunday morning to see if he could get it working so we did not freeze, he came out and diagnosed the problem and said he could get it working that day but needed a part which he could not get till Monday but came back on Monday to fit it and now its working. He also serviced and fitted a SALUS RT500BC. Sunny was excellent and we will be using him again to service our boiler every year, also his prices are quality. Thanks again for fixing our boiler. "
" I would recommend Polaris Gas & Heating. Sunny phoned back on the same day (Saturday), came round and made sure I had heating and water for the evening returned next day (Sunday) with the correct replacement item, with very little inconvenience back up and running by one o'clock. Explained all the why's and wherefore's and checked if I was Ok with anything different caused by unforeseen hiccups. On budget with a smile. Asked Sunny to quote to replace the radiators, lots of good advice. "
" I fully recommend Polaris Gas & Heating. I received excellent service from Sunny Gas Engineer. He fixed mine combi boiler so I could have a heating and hot water on one cold Sunday. He also did service and fitted thermostat in our house for really affordable price. "