Various problems can occur with boilers; our qualified engineers will come out to your property and diagnose the fault with the system. If the part is held, we will be happy to repair it on site during the same visit. If the part required has to be ordered, the customer will be contacted within 24 hours with an estimate cost including labour. We will then make it a priority to gain the part using our accredited parts distributors and book the job in. If possible we will always endeavour to return heating services to the customer for a short period so they are left in comfort, until the fault can be permanently rectified.